For a successful connection, the Team Remote Desktop application must be installed on both computers (the user’s computer and the remote computer).

1. Launching the Application

After installation, open the application and ensure that it is ready for use.

If the application displays Not ready. Please check your connection after launch. The user should verify that there is an active Internet connection.

If the Internet connection is functioning correctly, click the Try again button and wait until the message Ready to connect appears, or try restarting the application.

On the main screen, you will see Your ID and Password for connection.

3. Preparing the Remote Computer

On the computer you want to connect to, launch Team Remote Desktop.
Write down or copy the ID and Password.
- The ID and Password can be copied by clicking the Copy ID and password button and sent to another user who will connect to your computer using any convenient method.

The ID and Password can also be sent by email by clicking the Share button.

4. Connecting

On your computer, enter the remote PC’s ID in the Partner ID field (1) and click the Connect button (2).

In the window that appears, enter the Password (1) and confirm the connection by clicking the Log on button (2), or cancel by clicking the Cancel button (3).

After a few seconds, you will see the desktop of the other computer.

By clicking the Connect to last user button, the application will automatically connect to the device that was last connected, provided the application is running on that device.

If the remote computer is turned off or the application is not running on it, a message will appear indicating that the remote device is not responding.

5. Working on the Remote Computer

After a successful connection, you can control the remote computer (open programs, edit documents, copy files, etc.).
If certain operations on the remote computer require Administrator privileges, you must change the access level in the application settings from Standard to Full. More details are described in Section No. 9 of this guide.

6. Disconnecting from the Remote Computer

The connection can be terminated either from the remote computer or from the computer used to establish the connection.
- On the remote computer, click the Disconnect button and confirm the action in the window that appears.

On the computer used to establish the remote connection, click the Close connection button on the application panel at the top of the screen, or close the window displaying the remote computer and confirm the action in the window that appears.

7. Quick Connection to a User’s Devices

For convenient use of multiple computers belonging to the same user, the application provides quick access to them. To do this, the user must install the application on their computers and log in to the application using the same Microsoft account on all computers. After that, clicking the Open device connection manager button will open a window displaying a list of the user’s computers and their online status.

By selecting a device and clicking the connection button for a device that has an online status, the connection will be established without using credentials.

8. Application Authentication and Subscription Purchase

To use the quick connection functionality for devices associated with the same user and to complete the purchase of the application, the user must sign in to their Microsoft account.

To authenticate, click the Personal data (1) button and select Sign in (2) from the drop-down menu that appears.

In the window that appears, enter your Microsoft account credentials.

After successful login, user information will be displayed in the Personal data tab.

The application provides the ability to change the user account. To do this, click the Personal data (1) button and select Change account (2) from the drop-down menu that appears, or click the Change account (3) button on the Personal data page.

If the user is not yet authenticated, the Microsoft account authentication window will also appear after selecting a subscription.

To purchase a subscription, click one of the buttons in the subscription dialog that appears when the application starts (after a subscription is purchased, this dialog will no longer appear).

The subscription dialog can also be opened by clicking Subscription (1) in the drop-down menu after successful sign-in, or by clicking Subscribe (2) on the Personal data page.

To complete the subscription purchase, the user must review and accept the application’s Terms of Use.

Next, a page will open in the browser to complete the payment process, where you will need to enter all the necessary payment information.

After purchasing the subscription, a message confirming successful purchase will appear, along with information about the subscription validity period.

Users can always find information about their active subscription in the Personal data tab, including which subscription was purchased (1) and the period during which it is valid (2).

Clicking the Cancel subscription renewal button will open a window displaying active subscriptions and their status (Bought or Canceled).

Clicking the Cancel subscription button next to a subscription in the My Subscriptions window will cancel the automatic renewal for the same period. This means that after the current subscription ends, payment for the next period will not be charged.

After clicking the Cancel subscription button next to a subscription in the My Subscriptions window, a notification confirming the cancellation will appear.

After canceling a subscription, a notification about the cancellation will appear on the Personal data page. The subscription will remain active until its expiration date, but it will not be renewed automatically.

Clicking the Subscriptions button will open the My Subscriptions window, which displays subscription information and status.

Clicking the Subscription Manager button will open a browser page that also displays information about the user’s subscriptions and available payment methods.

A new subscription can be purchased again after the current one expires by repeating the steps described above.

If the user logs out or installs the application on another device while the subscription is still active, the existing subscription will be restored after logging into the same Microsoft account.

9. Configuring Access Level to the Remote Computer

The application provides two access level options for the remote computer:

Standard access level
Full access

The difference between them is that Full access allows performing operations that require Administrator privileges. To perform operations requiring Administrator privileges on the remote computer, set Full access in the application settings. To do this, open Settings and go to the General tab.

In the General tab, locate the Access control section and change the access level from Standard access level to Full access.

By default, the application uses the Standard access level.

10. Additional Application Configuration Options

For user convenience, the application allows assigning a name to each remote computer (this is particularly useful when working with multiple computers).

The name entered in the field will be displayed in the My devices list on the Remote control page.

It is also possible to launch the application automatically when Windows starts. To do this, select the Launch automatically at Windows startup checkbox.

The Use keyboard shortcuts option allows using standard hotkey combinations while connected to a remote computer.

To change the size of the file where logs are stored, enter the desired file size in the Limit log file size field. By default, the file size is 10 MB.

11. Sending Collected Logs to the Application Developer to Resolve Unexpected Errors

First, the log collection option must be enabled in the application settings (described above).
If an error occurred before the log collection option was enabled, enable it and try to reproduce the error.
After reproducing the error, go to the About App tab in Settings.

After that, the Send logs button will appear on the right side of the window.

After clicking it, the application will send the collected logs to the developer for further troubleshooting and resolution of errors encountered during application use.

12. Technical Support

If you experience technical difficulties that cannot be resolved using this guide, please contact the application support team.

When submitting a support request, include:

A detailed description of the issue
Steps to reproduce the problem
Screenshots (if applicable)
Application logs (see Section 11)

Providing complete information will help accelerate issue investigation and resolution.